SHIPPING POLICY

WE ARE LOCATED IN FRANCE AND WILL PROCESS YOUR ORDER AS SOON AS WE RECEIVE A RECEIPT OF YOUR TRANSACTION.

WE SHIP WORLDWIDE EXCLUSIVELY WITH DHL AND ALL ORDERS WILL BE SHIPPED FROM FRANCE. PRICES SHOWN ON THE WEBSITE ARE FINAL AND THE CURRENCY SHOWN DEPENDS ON YOUR CHOSEN LOCATION.

DELIVERY IS FREE ONLY ON PURCHASES ABOVE 350€. FOR ALL REST ORDERS, A DELIVERY FEE WILL BE APPLIED - 20€ TO ALL EUROPEAN COUNTRIES / 30€ TO THE REST OF THE WORLD.

DELIVERY AND HANDLING OF ORDERS IN FRANCE USUALLY TAKES 5 TO 7 WORKING DAYS, IN ALL EUROPEAN COUNTRIES 7 TO 10 WORKING DAYS, AND UP TO 14 WORKING DAYS FOR THE REST OF THE WORLD. ALL PACKAGES MUST BE SIGNED FOR UPON DELIVERY.

IF YOU ARE BUYING GOODS FROM A COUNTRY OUTSIDE THE EU, YOU MAY BE REQUIRED TO PAY LOCAL IMPORT TAXES. THESE TAXES ARE YOUR RESPONSIBILITY AND ARE NOT INCLUDED IN THE PRICE YOU PAID FOR THE ITEM OR THE SHIPPING COST. THE SHIPPING COMPANY MAY CONTACT YOU TO INFORM YOU OF THE CHARGES ONCE YOUR ITEMS REACH CUSTOMS, AND YOU WILL NEED TO PAY THESE CHARGES TO LOCAL AUTHORITIES TO RELEASE YOUR GOODS. THE DELIVERY TIME PROVIDED IS AN ESTIMATE AND DOES NOT CONSIDER POTENTIAL DELAYS CAUSED BY PAYMENT AUTHORIZATION OR STOCK AVAILABILITY. THEREFORE, YOU MAY EXPERIENCE A DELAY IN RECEIVING YOUR ITEMS IF THERE ARE ISSUES WITH PAYMENT AUTHORIZATION OR IF THE ITEM IS OUT OF STOCK.

IF A PURCHASED ITEM IS CURRENTLY OUT OF STOCK AND THIS IS NOT MENTIONED ON THE WEBSITE WHILE MAKING THE PURCHASE, WE WILL CONTACT YOU AND GIVE YOU A TIME ESTIMATE FOR PRODUCTION AND DELIVERY.

RETURNS

IF YOU ARE NOT SATISFIED WITH THE PRODUCTS YOU RECEIVED, YOU CAN RETURN THEM WITHIN 14 CALENDAR DAYS OF DELIVERY TO RECEIVE A FULL REFUND. RETURNS OUTSIDE THIS PERIOD WILL NOT BE ACCEPTED.

IN CASE YOU ONLY WISH TO EXCHANGE AN ITEM, PLEASE CONTACT PARIS@ALFJEWELRY.COM TO ARRANGE DETAILS.